Registration Supervisor

The Registration Supervisor plays a key role in supervising and managing registration activities throughout the hospital. Registration is the first point of contact for all patients and is key to ensuring the initial data captured is accurate and complete as it fuels proper functioning of the HSA's revenue cycle.

Primary Responsibilities: The successful candidate is responsible for the coordination of cash collection at the registration points, data integrity from the registration points and provides key registration monitoring reports to allow for and assist in the management of the overall registration activities. The successful candidate provides daily hands-on leadership to the Registration Staff, including monitoring productivity, completing performance reviews of staff and the monitoring of team performance against identified standards, goals and the HSA’s Policies and Procedures. The candidate prepares monthly registration schedule and provides coverage to other departments upon request. In addition, the candidate ensures sick leave, or any absences are noted, and the registration schedule is updated to provide continuity of coverage at all locations.

Qualifications and Experience: The successful candidate should have a Bachelor’s Degree in Business, Accounting, Health or Public Administration, Management, or a related field. Must have a minimum of four (4) years’ experience in cash collection, registration, and reconciliation environment. Two (2) years’ experience at a supervisory/team lead is essential. OR an Associate degree in Business with eight (8) years’ experience in a cash collection, registration, and reconciliation environment will also be considered along with two (2) years’ experience at a supervisory level. The candidate should have excellent people skills and solid communication and presentation skills including the ability to effectively interact with other professionals, executives, and senior management. He/she should have the ability to solve problems accordingly and efficiently. The candidate must be proficient in the use of Microsoft Office, possess excellent written and oral communication skills. Experience using a CERNER IT system or other hospital software would also be an asset.