Salary range: CI$44,700 to CI$60,108 per annum
Patient Financial Services
George Town Hospital
George Town, Grand Cayman
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Application Deadline
16 June, 2024

The Collector will act as an intermediary between the patient and the insurance companies while ensuring all outstanding payments are requested and collected in a timely manner for all patients.

Primary Responsibilities: The successful candidate will complete assigned collection queues on a daily basis, and assist patients who may not be able to meet their financial obligations for services or who may require assistance from available social programs or Government outputs. Review outstanding claims and make weekly inquiries on payments from the insurance companies on any overdue claims. Review patient accounts, and work with the responsible staff to ensure that irregularities and incorrect charges are resolved in a timely manner. Collect details of the health insurance coverage for patents based on established standards and procedures. Work with cashiers, nursing, and medical social worker to ensure patients are referred to correct department/ area for financial assistance. The candidate will own the reconciliation process between submitted claims and payment received from the insurance companies and will appeal denied claims with the relevant insurance provider. The candidate will address billing issues and errors, which require liaising with the Medical Records Department, Billing Team, and Business Analysts to resolve any billing issues affecting timely payment from insurance companies. Analyse payments from insurance companies to determine any over or underpayment and report such payment issues to the Insurance and Billing Supervisor. Meet all daily, weekly, and monthly performance targets as set by the Insurance and Billing Supervisor, Revenue Supervisor and Patient Financial Services Manager.

Qualifications and Experience: The successful candidate must hold an Associate’s Degree in Accounting or similar discipline with a minimum of three (3) years’ experience in an insurance, collections, or accounting environment; Or have eight (8) years or more experience in an insurance, collections, or accounting environment. The candidate must have strong customer service skills and a solid working knowledge of MS Word, Outlook, and Excel. The candidate must be able to work under pressure and meet deadlines.

A remuneration and benefits package, commensurate with experience and qualifications will beoffered to the successful candidates.