Patient Experience Assistant

Job Summary: The Patient Experience Assistant delivers exceptional customer service by providing support, guidance, and advocacy to patients, families, and visitors throughout their healthcare journey. The successful candidate will respond to patient enquiries and concerns, facilitate timely resolution of complaints and compliments, support service improvement initiatives, and work collaboratively with multidisciplinary teams to ensure the delivery of a positive, patient-centred experience across the Health Services Authority.

Qualifications & Experience: The successful candidate should possess an Associate's Degree in Business Administration, Healthcare, or a related field together with four (4) years' customer service experience, preferably in a healthcare environment. Alternatively, candidates with eight (8) years' experience in a customer service role handling patient or customer concerns and achieving timely resolutions will also be considered. The candidate must demonstrate excellent written and verbal communication, strong interpersonal, conflict resolution, and problem-solving skills, together with the ability to work effectively under pressure while maintaining professionalism, empathy, and confidentiality. A commitment to the HSA's core values of Respect, Responsibility, Integrity, Caring, and Excellence is essential, as is the ability to work collaboratively within a team. Proficiency in Microsoft Office applications and flexibility to work evenings and weekends as operationally required are also necessary.