Collector

The Collector will act as an intermediary between the patient and the insurance companies while ensuring all outstanding payments are requested and collected in a timely manner for all patients.

Primary Responsibilities: The successful candidate will complete assigned insurance collection queues on a daily basis, which will include technical denials, at risk claims and past due balances. Review outstanding claims and make weekly inquiries on payments from the insurance companies on any overdue claims. The candidate will own the reconciliation process between submitted claims and payment received from the insurance companies and will appeal denied claims with the relevant insurance provider. The candidate will address billing issues and errors, which require liaising with the Medical Records Department, Billing Team, and Business Analysts to resolve any billing issues affecting timely payment from insurance companies. Analyse payments from insurance companies to determine any over or underpayment and report such payment issues to the Billing and Collections Team Lead. Meet all daily, weekly, and monthly performance targets as set by the Insurance and Billing Supervisor and Patient Financial Services Manager.

Qualifications and Experience: The successful candidate must hold an Associate’s Degree in Accounting or similar discipline with a minimum of three (3) years’ experience in an insurance, collections, or accounting environment; OR have eight (8) years or more experience in an insurance, collections, or accounting environment. The candidate must have strong customer service experience and experience working with MS Word, Outlook, and Excel. The candidate must be able to work under pressure and meet deadlines. Must be able to work independently as may be required to work remotely.