Interpreter Services
Every patient deserves to be heard.
We are committed to providing safe, respectful and inclusive care for every patient regardless of the language they speak or whether they communicate using sign language.
To support clear communication between patients and healthcare providers, HSA offers free professional interpretation services across its facilities.
Through our interpretation platform, staff can connect with trained interpreters in seconds using a tablet or desktop computer, helping patients better understand their healthcare, ask questions and make informed decisions about their treatment.
What languages are available?
HSA provides access to professional interpreters in more than 240 languages, including
Spanish
Tagalog
Tamil
French
American Sign Language (ASL)
and many more!
Interpretation services are available for
- Medical appointments
- Emergency care
- Hospital admissions
- Maternity services
- Consent discussions
- Discharge instructions
- Patient education and more
Why interpreter services matter?
Clear communication is an important part of safe healthcare.
Professional interpreters help:
- Reduce misunderstandings
- Improve patient safety
- Support accurate diagnosis and treatment
- Ensure patients understand their care plans
- Protect patient privacy and confidentiality
- Build trust between patients and healthcare teams
Using trained interpreters also helps ensure HSA meets international healthcare quality and patient safety standards.
How to access interpreter services?
If you or a family member need language or sign language support during your visit:
- Inform the registration team or your clinical team
- Ask for an interpreter when scheduling your appointment
- Let staff know your preferred language
Our team will arrange interpretation support as quickly as possible.
Sign Language Support
HSA also provides access to sign language interpretation services to support patients who are deaf or hard of hearing.
Our goal is to ensure all patients can communicate comfortably and confidently throughout their healthcare experience.
Free of charge to patients
Interpreter services are provided at no cost to patients receiving care at HSA facilities.
Patients may request an interpreter before or during their visit, or staff may arrange one if communication assistance is needed.
Patient-Centred Care
At HSA, we believe every patient deserves to feel respected, understood and informed.
Interpreter services are one of the many ways we continue working to make healthcare more accessible, inclusive and compassionate for everyone in our community.
