Appointments Clerk (Call Centre)

Job Summary: The Appointments Clerk (Call Centre) coordinates and is responsible for all outpatient appointments for the Specialty and General Clinics. Provides support services in both the clerical and clinical settings and always ensures confidentiality. The successful candidate is responsible for arranging all outpatient appointments for Clinics and provide support services in both the clerical and clinical settings. Arrange appointments via telephone, manage Patient Portal Registrations, register patients for the online portal in Cerner, schedule appointment request via patient portal and ensures insurance information, email and other demographics are correct at the time of appointment. Reschedule appointments (including calling patients), manage patient appointment requests submitted via the Patient Portal, route calls received via Automated Call Attendant to the required destination and serve as a telephone Customer Service Representative for our customers/patients.

Qualifications and Experience: The successful candidate should possess a High School diploma with two (2) years telephonic and appointment working experience. Must have computer knowledge and experience using a Hospital EMR application or other scheduling application. Possess good communication and interpersonal skills and the ability to work with minimum supervision. Have a keen interest in, and aptitude for, working with computer technology and the ability to work as a team player.

A remuneration and benefits package, commensurate with experience and qualifications will be offered to the successful candidate.

NOTE: Incomplete applications will not be considered. All applicants must complete and submit an HSA Application Form via e-mail to hsa.jobs@hsa.ky using pdf format. Log on to our website at www.hsa.ky to access Application Form and Job Description.

Application Deadline: August 23, 2026