How to make a payment

Instructions on how to make a payment 

During your visit to any HSA facility, patients should pay for services with a Registration Officer.

HSA accepts cash, cheques and all major credit and debit cards (VISA, Mastercard & American Express).

If you receive a statement or are on a payment plan, patients have convenient options to make a payment.

  • Patient Financial Services (PFS) – located at the Cayman Islands Hospital, behind the General Practice Clinic. PFS Office is open 8:30am – 5:00pm Monday – Friday or call 949-8600
  • Online Payment: HSA is an online Payee with Cayman National Bank (CI Health Services Authority) and First Caribbean International Bank (HSA PATIENT AR/ C I H S A).
  • Domestic Transfer – (Electronic Funds Transfer – EFT) – Payments can be made from any Class A retail bank to HSA’s account (see details below). Please note your MRN (Medical Record Number) or statement number in the notes;

KYD Account:

Bank Name: Cayman National Bank
Account Name: CI Health Services Authority
Account Number: 012-38193
Account Type:  Savings

KYD Account:

Bank Name: CIBC First Caribbean Bank
Account Name: HSA PATIENT AR/ C I H S A
Account Number: 1375538
Account Type: Chequing

USD Account:

Bank Name: CIBC First Caribbean Bank
Account Name: HSA PATIENT AR/ C I H S A
Account Number: 1375546
Account Type:  Chequing

To receive a receipt of payment, please email a copy of fund transfer confirmation to  HSPFSPaymentProcessing@hsa.ky

  • Cheques can be mailed to:

Cayman Islands Health Services Authority
c/o PFS Manager
PO Box 915
Grand Cayman KY1-1103
CAYMAN ISLANDS

We also have gift certificates available for sale for a minimum value of $25.  Gift certificates may be purchased from the Finance Office in the Administration Building, 2nd floor.

 

Payment Portal Refund Policy

  • Refunds for payments received via the HSA’s payment portal shall be processed in accordance with this policy.
  • A Payor may only designate a credit or debit card held in their name to make an online payment.
  • Refunds processed in accordance with this policy will not include any fees levied by private banking institutions.
  • Payor agrees to be responsible for all charges incurred by use of the HSA payment portal, and expressly authorize the HSA to charge the credit/debit card provided by Payor or listed on Payor/patient’s account for the payment of the amount entered.
  • No refunds will be made for products or services received by the person making the payment.
  • No refunds of principal amount paid nor applicable bank fees are available once a Payor’s or patient’s bank card has been charged, unless the HSA has processed a payment in error.
  • Refunds will only be credited to the Debit or Credit card originally charged.
  • All refunds must be approved by the PFS Manager (or delegate), before being processed.
  • The HSA may amend this policy at any time by posting the amended policy on its Website, and all amended terms shall be effective immediately after being posted to the Website.
  • Request for refunds due to incorrect payment details must be sent to Patient Financial Services at PFSServices@hsa.ky or via telephone at (345) 244-7506