How to update your @Candw.ky email address on your HSA patient record?

Update your email address using one of the following methods:

Option 1: Through Patient Portal The Patient Portal method is a two-step process. First, log in to the HSA Patient Portal: Click Here

Step 1 | Update your records (HSA will update your email address across our systems)

  1. Go to ‘Patient Information’ on the left sidebar of the home page.
  2. Update your email address
  3. Click ‘Send update request’

Step 2 | Update the email address for your Patient Portal account (Updating your records in our system does not automatically change the email you used to create your Patient Portal account.)

Click here for step-by-step instructions on how to update your account email. 

Option 2: By phone or email If you do not have access to the Patient Portal or require assistance, please contact our Registration team:

Email: registration@hsa.ky

Call Center: 949-8600 (select Option 1)

For verification purposes, please be prepared to provide your full name, date of birth, a scan or photo of your government-issued ID, and a photo of yourself holding the same ID. All information provided to HSA will be subject to HSA's Privacy Policy. HSA's Privacy Policy.

Option 3: In Person

Visit a Registration Desk at any HSA facility to update the email address on your patient record.