FAQs

Here are some answers to your Frequently Asked Questions:

1.  What medical facilities are available on the islands?

Yes. There are modern, well-equipped hospitals and general practice services available to residents and visitors to the islands. These services are offered by both the public and private health care providers on the islands. Care is offered mainly at the primary and secondary level of care. Major cases such as multiple trauma, cardiac or neurology and other complex problems are normally stabilized and transferred overseas for further management. HSA works closely with private practitioners and other agencies to ensure adequate coverage for most concerns.

2.  Will the Health Services accept overseas Health Insurance coverage?

No, but we do accept major credit cards and insurance from insurance carriers on the island. If patients need admission we would require a sufficient deposit to cover the anticipated cost of the proposed care. We recommend persons traveling from their normal place of residence acquire additional health insurance coverage, which would be acceptable to an overseas institution, such as insurance coverage from American Express.

3.  Will health care institutions assist patients needing to obtain care off the islands?

Our institutions have a patient care service, which will assist the patient in making the necessary arrangement for an overseas transfer. Caymanians requiring overseas care are normally referred to Baptist Hospital in Miami. Self-paying patients will be assisted to the institution of their choice. Emergency patients are normally flown off the island by an air ambulance.

4.  Are there facilities in the hospital where family members may stay with their relatives if they so desire?

No, however, depending on the seriousness of the patient’s condition and the unit involved in the care of the patient, arrangements can be made as deemed necessary for the relatives to remain in the room.

5.  How do I make an appointment to see a doctor at the hospital?

Appointments can be made 8:00 AM to 5:00 PM daily at the Specialist Clinic and the General Practice service. Please call the appointment clerk at 244-2530 and 244-2800 respectively, or come in person to the hospital. Please note that appointments with the Specialists are normally done by a referral from another doctor.

6.  Is there a procedure for handling complaints within the service?

All HSA services welcome constructive concerns or suggestions from the public to enable us to improve our services. You may contact our Patient Services Representative at 244-2820 or 916-8301 daily. There is a Nursing Supervisor on duty around the clock who may be contacted for any problems or concerns. Please request for him/her to be contacted by any hospital worker, or you could contact him/her directly at 926-9028 if you are outside of the hospital.