You are invited to a Patient Experience Workshop offered by Cleveland Clinic on Wednesday, November 19, 2014 from 2pm – 5pm in the Hibiscus Conference Rooms, HSA. Topics will include:
- Patient Experience: Essential for High Value Care presented by Dr. James Merlino, Chief Experience Officer of the Cleveland Clinic Health System, who has presented at two previous Healthcare Conferences;
- Physician Accountability presented by Dr. Wael Barsoum, President of Cleveland Clinic Florida; and
- Empathy presented by Dr. Antonio Briceño, Vice President of Global Health Center in Cleveland Clinic Florida.
There will also be an “Ask the Experts: Questions and Answers Session” where Dr. Merlino and Dr. Barsoum will answer any questions you may have.
Bios and an Agenda are attached.