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Strategic Goals and Objectives

The Cayman Islands Health Services Authority's strategic plan for 2010-2015 can be found at the following link.

We will work collaboratively with other partners to actively engage the public in healthy lifestyle change to mitigate the impact of chronic disease and illnesses.

1. Create a chronic disease information kiosk(s) to provide ease of access to information on prevention, risks, diagnosis, management, and treatment of chronic conditions/disease.
2. Establish a network of volunteers and lay educators to conduct community health outreach and promote chronic disease and healthy lifestyle awareness.
3. Establish a network of volunteers to offer indigents in need, transportation to and from the Hospital, clinics, and community health events.
4. Create a health/wellness after-school programme in each government primary school. This will be done on a phase-in basis.
5. Establish a surveillance mechanism to collect, process, analyze, and monitor data on prevalence of risk factors for developing chronic disease, specific chronic diseases themselves, and their morbidity/mortality.
6. Implement an ongoing chronic disease awareness media campaign.
7. Work collaboratively with the Education Department to integrate health education appropriately into the curriculum.

To provide quality health care that can be defined, measured and published

1. Establish a customer service desk that will provide the public with appropriate information, advice and directions.
2. Create a “hospitable” hospital environment that decreases clients’ waiting time and complaints.
3. All H.S.A staff especially frontline workers will have ready access to the internal directory and will be knowledgeable about the services and programs that are offered by the H.S.A.
4. Establish a process where the patient financial services representative meet with the patient who cannot pay, within the department from which they seek care.
5. Establish a Hospital Volunteer Program.
6. Implement a customer-friendly telephone system for the HSA.

We will implement effective financials controls, maximize collection, improve operational efficiencies, and enhance revenue to achieve financial sustainability.

1. Implement an automated inventory management system to improve operational efficiencies, and effective financials controls of inventory.
2. Develop a comprehensive and accurate costing of all services provided by the H.S.A.
3. Expand the current services of A&E and GP Clinic to reduce waiting times, increase customer service and enhance revenue.
4. Monitor and improve internal controls by improving our internal audit function.
5. Increase collaboration with external partners to reduce overseas referrals, increase revenue and patient satisfaction.
6. Implement after-hours specialist clinic to enhance revenue, increase patient satisfaction, improve access, reduce waiting times and increase physician remuneration.
7. Improve operational efficiency and patient convenience of the pharmacy service.
8. Ensure that the HSA collects equitable compensation for use of resources by private practitioners.
9. Implement a more effective debt collection management initiative to reduce the level of uncollectible debt.
10. Implement a health contingency fund through levy on all visiting cruise ship and airline passengers to provide financial compensation to the HSA for care to uninsured visitors.
11. In partnership with local health insurance providers, develop electronic health benefits eligibility, verification and automated payment system.

We will identify, adopt, and implement evidence based guidelines for all areas of clinical care.

1. Establish a system for the development of evidence based guidelines for selected areas of clinical care within the Cayman Islands Health Services Authority.
2. Establish evidence based guidelines for selected areas of clinical care within the Cayman Islands Health Services Authority.

To design and implement a system for analyzing data to establish baseline and key performance indicators for continuous monitoring in order to support clinical and financial decision making.

1. Design and implement a system that analyzes data to support the implementation and outcomes of chosen evidence-based guidelines for treatment and prevention.
2. Design and implement a system of monitoring patient safety procedures and adverse events.
3. Use data generated to evaluate clinical services needs and resource allocation.

We will recruit, retain, develop, empower and recognize high quality staff to assist in transforming our organizational culture.

1. Implement “The Learning Center” concept at HSA to provide, manage, support & track training and development to increase the knowledge and skills of employees.
2. Complete the transformation of the organizational culture to reflect the Mission, Vision and Core Value statements of the HSA.
3. Expand the current services of A&E and GP Clinic to reduce waiting times, increase customer service and enhance revenue.
4. Redefine recruitment strategies to attract the highest quality staff.
5. Design and implement programs to empower staff to make contributions to achieving mission and vision of the organization.
6. Design and implement initiatives to recognize outstanding performance by staff to further mission and vision of the organization which exemplifies the core values..

We will expand our strategic partnerships to ensure the technology, facilities and services required are available to improve our delivery of sustainable high quality healthcare.

1. Update the service needs model and produce an appropriate Master Plan for the HSA.
2. Improve Energy Conservation to reduce utility costs at HSA.
3. To improve the effectiveness and efficiency of the procurement and materials management system by reviewing and improving policies and processes.
4. Establish and enforce policies and procedures to ensure the HSA's equipment is standardized, efficient, operational and supportable.
5. Evaluate the HSA’s EMR (electronic medical record) system to determine its sustainability and implement a new system if found necessary.