CI Hospital
Patients
Patient Services
Patient Services
Our Patient Services Department provides the required assistance to all our patients, as needed, from making appointments through to handling all the little details that make recovery go flawlessly.
Our professional team helps to co-ordinate every aspect of patient care, including: - Hospital and medical appointments; Physician Referral Service; Travel arrangements; Emergency arrangements, such as air ambulance; Financial arrangements; Support assistance; Explanation of hospital policies and procedures; Help in a crisis situation.
Your opinions about the care and services provided by the hospital are the priority of our patient services representatives. If you have a problem, question, complaint or special need, or wish to commend a department or employee, we encourage you to call the Patient Services Unit.Unfortunately, events occur that we can't foresee, such as illness and for many the diagnosis of cancer can be frightening and stressful. At this time you may find yourself experiencing a number of confusing, bewildering feelings. You want the best available health care.
Your health is important to us, and we want to take care of you so that you can concentrate on getting better. Our Patient Services Department will help you through all the necessary steps to ensure your complete rehabilitation, guiding you through appointments and handling all the little details that make your recovery go flawlessly. Your Doctor may recommend medical treatment overseas. Our professional team will help to co-ordinate every aspect of your care, including:
- Hospital and medical appointments
- Physician Referral Service
- Travel arrangements
- Emergency arrangements, such as air ambulance
- Financial arrangements
- Support assistance
- Explanation of hospital policies and procedures
- Help in a crisis situation
In cases of overseas referrals, proper documentation is needed for the immigration authorities. Valuable time can be saved if your travel documents are in order, and this can be critical in saving precious lives.
- ensure that you have a valid passport and visa
- contact the passport office to have these validated if necessary
- ensure that your health insurance premiums are paid and current
A Patient Representative is available in the hospital: Monday through Friday 8:30 a.m.- 5 p.m.
Location
First floor Health Services Complex, near Cashier and Gift Shop
Telephone
Call 949-8600 and ask for Patient Services.
Additional Services
- Assist patients/visitors/staff with requests, information and referral
- Work with patients and visitors who are dissatisfied
- Provide support/assistance in critical care areas and during crisis
- Visit patients/families throughout the hospital
- Follow up on missing/damaged property
- Investigate patient complaints
